Vertical BI - The Secret Sauce for Smarter Decision Making?

Vertical BI is simple and powerful with industry-standard metrics out of the box and high speed-to-insight.
August 8, 2024
6 mins
Vikas Kumar
Author
Vikas is passionate about making data work for businesses. He loves uncovering growth levers and looking for silver linings. Writes about building data culture and linking it to business outcomes. Likes bringing out the lighter side of working with data.

A few weeks ago, the Head of Growth at a fast-growing consumer electronics brand in India told me something.

It had taken the young, smart, tech-savvy team three whole years to figure out what data they should be tracking on a weekly basis to understand how the business was doing. 

They are not alone. Countless consumer brands, retailers and SaaS businesses are in the same boat. If you've ever found yourself lost in a sea of data at 2 AM before a big presentation, you're not alone. I've been there, and it's not fun.

The early growth years are when the right data can make the biggest difference to your growth trajectory. If you can learn faster from your mistakes, if you can translate customer needs into features, if you can figure out what to launch where and when… You can, if you have the right data.

The problem is that in many young, fast-growing businesses, data analysis is still done on spreadsheets. While I love Excel, it’s just not scalable beyond a point. The other option is a generic business intelligence tool. Usually a generic heavyweight that requires significant customization to meet the specific needs of your industry or business model. 

All this leads to data analysis bottlenecks. Meaning, fewer data-informed decisions. Meaning, opportunities lost.

The Secret Sauce? Vertical BI. 

Consider Sarah, a Growth Lead at your promising SaaS business, is preparing for a crucial board meeting. She needs to show the impact of the latest feature launch on user engagement and retention. Simple enough, right?

Wrong.

The user data is in Mixpanel, the billing info is in Chargebee, and the support tickets are in Hubspot. Sarah spends hours exporting CSVs, wrestling with Excel, and praying she hasn't made a mistake in her VLOOKUP formulas. 

Or consider Azim, a founder juggling a million priorities. He knows that somewhere within the reams of data his startup collects, there are answers to his growth and retention problems. But looking at their analytics dashboard is like reading hieroglyphics. More often than not, Asim ends up making crucial decisions based on gut feeling.  

Now, imagine a world where Sarah can put together a comprehensive, SaaS-specific KPI dashboard in minutes. Where Azim can understand his company's performance at a glance, with metrics tailored to his business model, without needing a Ph.D. in Data Science.

This isn't wishful thinking. It's the reality that no-code, vertical BI platforms—like DataviCloud—are creating right now.

Vertical BI: More than Just Analytics

The key here is "vertical" - these aren't one-size-fits-all BI tools. They're built from the ground up to serve unique, industry or business model-specific needs of businesses. At DataviCloud, we are starting with SaaS. 

Here's what makes the platform a game-changer:

  1. SaaS-Specific Data Integration: it comes with pre-built connectors for common SaaS tools like Chargebee and Hubspot, pulling all your data into one place effortlessly. You can also upload your own CSV files. 

Screenshot from DataviCloud, where you can link cross-functional data sources and pull data in minutes 

  1. Industry-Standard Metrics Out of the Box: Forget configuring complex calculations. The platform comes loaded with SaaS-specific metrics like MRR, churn rate, LTV, and CAC - just click to calculate and you’re ready to go.

Screenshot from DataviCloud, where you can see pre-built, auto-populated dashboards for key SaaS metrics

  1. Customizable No-Code Dashboards: Want to create a custom cohort analysis? Or track your North Star metric? With drag-and-drop interfaces, you can build comprehensive dashboards without writing a single line of code.
  2. Easy Reporting & Visualization: Tell your data story better! DataviCloud's drag-and-drop interface makes building custom reports and beautiful charts & graphs a breeze. 

Screenshot that shows interactive, user-friendly visualization on DataviCloud

  1. Collaborative Features for Cross-Functional Teams: Add comments and share insights across your product, marketing, and sales teams within the platform. When everyone has access to the same numbers, there will be no more debates about the fundamentals. 

Screenshot from DataviCloud, where you can share insights & action items through easy commenting 

  1. No-code, Low-code and Pro-code: We’ve built the platform keeping business users in mind—so data analytics is accessible to everyone, irrespective of their technical expertise. Your data scientists (a.k.a. Creators) can write their own SQL queries while your business users (a.k.a. Decision Makers) can just drag & drop tables to build data models. 

Screenshot that shows No-Code Data modeling on DataviCloud

What Vertical BI Means for your Team

Let me break it down into tangible business impact.

  1. Speed to insight: Waiting for the data team to run queries and build reports? With vertical BI, those days are gone. You get answers from your data in minutes, not days. This speed isn't just about convenience—it's about staying agile in a fast-moving market.
  2. Confidence in your decisions: Data quality can make or break your strategy. DataviCloud comes with built-in data quality checks and custom suggestions (e.g. take Customer IDs from Hubspot because the fill rate and accuracy is higher there than in Chargebee.) No more second-guessing your numbers in the middle of a board meeting.
  3. Streamlined collaboration: Ahead of a big strategy meeting, instead of spending hours copying charts into slide decks or sending screenshots via Slack, you simply share a link to your BI dashboard. Your team can add comments and highlight key insights—all within the platform. 
  4. An all-in-one solution: DataviCloud isn’t a point solution; it is a comprehensive data platform. From data ingestion to modeling to visualization, everything's under one roof. This means you're not juggling multiple platforms or switching vendors as your needs evolve.
  5. Future-ready: As your SaaS business grows, you'll need more sophisticated analytics—cohort analysis, text analytics, AI-powered insight discovery... With a vertical BI platform like DataviCloud, these capabilities can be either built-in or easily added. 

For the Growth team, this means walking into that board meeting with not just numbers, but a story. They can show how a new feature affected user engagement, retention, and ultimately, revenue - all within the context of industry benchmarks.

For the Product team, it means quickly assessing feature impact, understanding user behavior in context, and proving the product’s value using metrics that stakeholders understand.

For business leaders, it means finally having a clear, holistic view of the company's health. It means making decisions based on actual, relevant data you can pull up in minutes, without having to hire a large data analytics team before you’re ready.

The Future is Vertical (and It's Bright)

With AI and machine learning entering the mix, we're moving beyond just analyzing what happened to predicting SaaS-specific outcomes. Imagine getting an alert about potential churn based on usage patterns specific to your product. Or having your BI platform suggest optimal pricing tiers based on customer behavior and industry trends. That's the direction we're heading in.

If you're tired of forcing complex, generic BI tools to fit your SaaS needs or if you’re still juggling spreadsheets, it might be time to explore a vertical solution. Your future self (and your entire team) will thank you. 

Vikas Kumar
Author
Vikas is passionate about making data work for businesses. He loves uncovering growth levers and looking for silver linings. Writes about building data culture and linking it to business outcomes. Likes bringing out the lighter side of working with data.
Vikas Kumar
Author
Vikas is passionate about making data work for businesses. He loves uncovering growth levers and looking for silver linings. Writes about building data culture and linking it to business outcomes. Likes bringing out the lighter side of working with data.